Support & FAQ

Everything you need to get the most out of XYLO

Requirements

iPhone 14+ 6 GB RAM minimum
iOS 26.0+ Latest iOS required
~4 GB free For AI model download

Getting Started

You'll need approximately 4-6 GB for the initial AI model download, plus additional storage for your documents and analysis history.

Yes! After the initial model download, XYLO works completely offline. No internet connection required for scanning, analysis, or chat.

Document Chat

XYLO uses retrieval-augmented generation (RAG) to ensure answers are grounded in your document content. All answers include citations showing which part of the document was used. However, always verify critical information.

You can ask about specific information ("What is the payment schedule?"), request summaries ("Summarize Section 3"), or ask for clarification ("What does this clause mean?"). The AI works best with specific, document-related questions.

XYLO is optimized for English documents and questions. The AI model and analysis pipeline are tuned for English text.

Documents

XYLO supports camera-scanned documents and PDF uploads. It works best with text-heavy documents up to 10 pages.

XYLO uses Apple's Vision OCR, which has limited handwriting recognition. Typed or printed text works best.

All documents and analysis results are stored locally on your device using iOS secure storage. They are never uploaded to the cloud and are deleted when you uninstall the app.

Troubleshooting

Try these steps:

  • Close other apps to free up memory
  • Restart your iPhone
  • Ensure you have at least 2 GB of free storage
  • Update to the latest version of XYLO and iOS

Ensure you have a stable Wi-Fi connection and at least 6 GB of free storage. The download may take 10-30 minutes depending on your connection speed. You can retry from Settings.

If the AI is giving irrelevant answers, try:

  • Asking more specific questions
  • Referencing section numbers or page numbers
  • Breaking complex questions into simpler parts
  • Checking that your document scan quality is good (re-scan if blurry)

Billing & Refunds

Refunds are handled through the App Store. Visit Apple Support or use the "Report a Problem" option in your App Store purchase history.

No. XYLO is a one-time purchase with lifetime access. There will never be subscription fees or feature paywalls.

Still Need Help?

Email us at feedback@makata.ai

We typically respond within 24-48 hours.