Support & FAQ

Everything you need to get the most out of XYLO

Requirements

6 GB+ RAM iPhone 13 Pro or newer
iOS 26.0+ Latest iOS required
~4 GB free 6 GB devices only (model download)

Getting Started

On devices with 8 GB+ RAM, XYLO uses Apple Intelligence — no download needed. On 6 GB devices, you'll need approximately 4 GB of free storage for a one-time AI model download. All devices need additional storage for your documents and analysis history.

Yes! On 8 GB+ devices, XYLO works offline immediately — Apple Intelligence requires no download. On 6 GB devices, a one-time model download is needed during setup. After that, everything works offline — scanning, analysis, chat, and voice.

Document Chat

XYLO uses retrieval-augmented generation (RAG) to ensure answers are grounded in your document content. All answers include citations showing which part of the document was used. However, always verify critical information.

You can ask about specific information ("What is the payment schedule?"), request summaries ("Summarize Section 3"), or ask for clarification ("What does this clause mean?"). The AI works best with specific, document-related questions.

XYLO is optimized for English documents and questions. The AI model and analysis pipeline are tuned for English text. Audio recording supports the device's default language for transcription.

Documents

XYLO supports camera-scanned documents, PDF uploads, image files, and audio recordings. It works best with text-heavy documents up to 10 pages, or audio up to 5 minutes.

XYLO uses Apple's Vision OCR, which has limited handwriting recognition. Typed or printed text works best.

All documents and analysis results are stored locally on your device using iOS secure storage. They are never uploaded to the cloud and are deleted when you uninstall the app.

Audio Recording

Tap "Listen" on the Dashboard, then tap the microphone button to start recording. You can pause, resume, and stop at any time. Recordings are limited to 5 minutes. You can also import audio files by tapping "Import Audio."

No. Audio recording and transcription happen entirely on your device using Apple Speech Recognition. No audio data is ever uploaded or sent to any server.

Lectures, meetings, interviews, voice memos — any spoken content. After recording, XYLO transcribes the audio and analyzes the transcript with AI, just like any scanned or uploaded document. You can then ask questions about the recording.

Troubleshooting

Try these steps:

  • Close other apps to free up memory
  • Restart your iPhone
  • Ensure you have at least 2 GB of free storage
  • Update to the latest version of XYLO and iOS

This only applies to devices with 6 GB RAM. Ensure you have a stable Wi-Fi connection and at least 4 GB of free storage. The download may take 10-30 minutes depending on your connection speed. You can retry from Settings. Devices with 8 GB+ RAM use Apple Intelligence and don't require any download.

If the AI is giving irrelevant answers, try:

  • Asking more specific questions
  • Referencing section numbers or page numbers
  • Breaking complex questions into simpler parts
  • Checking that your document scan quality is good (re-scan if blurry)

Pricing

XYLO is free to download. Your first 3 document analyses include full access to all features — chat, voice chat, intelligence, comparison, and history. After that, a one-time Lifetime Access purchase unlocks unlimited analysis forever. No subscriptions, no recurring fees.

Still Need Help?

Email us at feedback@makata.ai

We typically respond within 24-48 hours.